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COVID-19 Safety Protocol

To Keep You and Our Team Safe

Wash

The best method to combat the spread of COVID-19 and other diseases is by washing our hands. We are washing our hands at the beginning  and end of each visit and as often as needed throughout the visit. We are using hand sanitizer during the visit when needed. We are using our own leashes and harnesses whenever possible rather than those provided by the client. 

Masks

We are wearing face masks when social distancing is not possible. Masks are not required outside if we can ensure physical distancing of at least 6 feet.

Sanitize

We use hand sanitizer any time soap and water are unavailable. Please have a Sanitation Station with products for us to use to disinfect surfaces we touched during our visits. We ask that our clients also frequently sanitize commonly touched surfaces in their home. Employees will try to avoid touching their face, mouth or eyes. We are also sanitizing our cell phones, keys, and cars frequently. 

Distance

Employees will practice social distancing to keep a minimum of six feet between the clients and others in the areas we walk.

Equipment

When possible, we are using our own leashes and harnesses rather than those provided by the client. 

No-Contact

When clients are home during a visit, we ask that they wait in a separate room while we get the dog ready for our walk, complete the visit, and when we drop them off. An alternative option is our "Porch Pick-up". If you are home and do not want us inside, you will have your dog ready to go to hand off to us at the door (while wearing face masks) or have your dog waiting in the fenced yard ready to go.

Virtual

Our new client "Get Acquainted" visit can be done in person while social-distancing and wearing masks or virtually by Zoom. During our meeting, we will spend the time getting to know each other, talking about your pet(s), routines and behaviors, address questions and concerns.

Sickness

Employees feeling or showing symptoms of illness will be not do any visits until four days after symptoms have passed and medically cleared. Clients feeling or showing symptoms of illness will need to cancel all visits. Visits may be rescheduled four days after symptoms have passed. If an employee tests positive or is exposed to COVID-19, we will inform those who may have had possible exposure while maintaining confidentiality.

Questions

Please let us know if you have any questions or concerns about our COVID-19 safety precautions or request to have additional procedures.

Information about COVID-19

It is important to stay up-to-date with the facts about COVID-19.. We have put together some commonly asked questions and along with resources to help keep you in the know. We want you, your pet family and our community to stay safe and healthy.

What is COVID-19?

COVID-19 is an infectious disease caused by a newly discovered coronavirus that, according to the CDC, “was first discovered in Wuhan City, Hubei Province, China” that attacks the respiratory system and spreads from person to person.

Can domestic animals get Coronavirus?

Dogs and cats are known for contracting certain types of coronaviruses. best known as canine respiratory and feline coronavirus. There is no evidence that domestic dogs and cats are a source of COVID-19 infection to humans or other animals. Evidence remains limited to support the risk of our pets getting the virus. Please consult your veterinarian if you notice any changes in your pet’s health or behavior. Learn more here.

According to the The World Health Organization, there is a small number of pets belonging to people infected with COVID-19  that have tested positive for the virus that causes COVID-19. Learn more here.

How to limit the spread?

There is no vaccine to prevent COVID-19. The best way to limit it spreading is to avoid exposure. 

While we go about our daily routines, please keep these simple steps in mind:

  • STAY home as much as possible

  • KEEP a safe distance

  • WASH hands often

  • COVER your cough

  • WEAR a mask when needed

Resources to Keep Up-To-Date

Virginia Department of Health

Coronavirus in Virginia

World Health Organization

Centers for Disease Control and Prevention

How to Be Safe and Resilient

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Hearts at Home Pet Sitting, LLC ™

Service Hours: Monday-Sunday 7 AM - 9 PM

Office Hours: Monday-Friday 9 AM - 4 PM

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