Time to Pet Happiness Score
At Hearts at Home Pet Sitting, we pride ourselves on providing top-notch care for your beloved pets. But, how do we know if we’re meeting (or exceeding) your expectations? That’s where an exciting new feature from our pet sitting software, Time to Pet, comes in. We’re thrilled to announce that we’ve implemented this innovative feature to gather real-time feedback from you, our valued clients. The Time to Pet Happiness Score is a simple yet powerful tool that allows us to seamlessly capture your thoughts and feelings about our services, ensuring we’re always delivering the best possible care to you and your pet(s.)
How Happiness Scores are Collected
Now that we have enabled Time to Pet’s Happiness Score feature, post-visit reports will include a link inviting you to share your feedback. This link will be included in post-visit reports sent via email and through the Time to Pet Client App. It is not currently available for updates sent via text.
By clicking the link, you’ll have the option to leave a positive, neutral, or negative reaction to the visit. There’s also space for you to add comments if you’d like to provide additional details. This process takes just a few seconds but provides us with invaluable insights into your experience with Hearts at Home Pet Sitting.
What the Happiness Score Represents
Time to Pet aggregates all client feedback into a Happiness Score for both our company as a whole and for individual staff members. This score, ranging from 0 to 100, gives us a clear picture of how we’re doing overall and helps us identify areas for improvement.
Here’s how it works:
– Positive ratings add 100% of the total possible points to the score
– Neutral ratings add 50%
– Poor ratings add 0%
Of course, we’re committed to maintaining a high Happiness Score, and your feedback is crucial in helping us achieve and maintain this goal.
Why Your Feedback Matters
Your input helps our team in several important ways, including the following:
1. Ensuring Quality: By hearing directly from you after each visit, we can maintain our high standards of care and quickly address any concerns.
2. Recognizing Excellence: Your positive feedback helps us identify and celebrate our star performers, ensuring they know their hard work is appreciated.
3. Continuous Improvement: Your honest feedback, whether positive or constructive, helps us refine our services and employee training programs. Learn more about our education development plans here.
4. Building Trust & Transparency: Regular feedback fosters open communication between us, strengthening our relationship and ensuring we’re meeting your needs.
Your Privacy
Rest assured, your feedback is confidential. While we may use overall statistics and anonymous comments to improve our services, we respect your privacy and will never share individual feedback without your permission.
Your Participation
We invite all our clients to participate in this feedback process. Your input, no matter how brief, helps us ensure we’re providing the best possible care for your pets. Whether it’s a quick thumbs up or a more detailed comment, every bit of feedback counts.
Next time you receive a post-visit report, please take a moment to click that feedback link. Your pets can’t tell us how we’re doing, but you can! Together, we can make Hearts at Home Pet Sitting the absolute best it can be.
Hearts at Home Pet Sitting offers in-home dog walking and pet sitting services in Yorktown, Poquoson, Newport News, and Hampton, Virginia. To register your pet(s) or home with us, please complete a new client questionnaire here. Existing clients may request services here. Those outside our service area are encouraged to find a pet sitter near you at the Pet Sitters International or National Association of Professional Pet Sitters websites.
Please visit our website or contact us by email at Hello@HeartsAtHomePetSitting.com or by phone at 757-745-9868 to learn more.
As always, we thank you for being a part of the Hearts at Home family. We look forward to continuing to care for your pets with the love and dedication they deserve – and hearing all about it through the Time to Pet Happiness Score!
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